Your challenges:

A - Commercial activities 

• Ensure the contractual obligations of Airbus are respected through the delivery of Training under the Purchase Agreement
• Ensure that all training matters are covered before the EIS of the Aircraft
• Participate in the Training Conference before any new Entry into Service to identify customers’ needs and coordinate the training required
• Contribute to achieve strong level of intimacy with the customers on the assigned portfolio at all levels of the company
• Share internally any customer feedback when available including but not limited to, Services delivery or quality issue, Customer satisfaction, competition intelligence

B - Promote Airbus Training Services 

• Customize Services Marketing materials, including the value proposition starting from the general contents produced by the marketing teams 
• Participate in trade shows, events, conferences in the region in coordination with the different commercial teams including Airline Marketing Services

 C- Feedback from the market

• Give regular inputs to Product Marketing and Airlines Marketing Services about the services market linked to the Service Line in the region 
• Complete the Services Provider Intelligence database (SalesForce)

Outputs

• Successful aircraft EIS training completion
• Successful contractual training delivery
• Identify, drive and coordinate digitalisation and business improvement projects including building content to influence internal stakeholders
• Customer feedback including Services delivery or quality issues, Customer satisfaction, competition intelligence, market understanding and lessons learnt

Your boarding pass:

• Language: English, French and preferably Arabic
• IT Tools: Google Suite (Gmail, Docs, Sheets, Slides), Docusign
• Understanding Training related contractual clauses
• Basic understanding of sales processes and fulfilling contractual obligations
• Know how to build a Business Case in order to convince internal and external stakeholders
• Basic understanding of aviation industry, knowledge of Training Services is a plus 
• Negotiation skills to find win-win solutions while dealing with internal and external stakeholders
• Problem-solving and can-do attitude, challenges proactively to tackle challenges and find solutions